Updated: 26 October 2026
Web store: www.jugbitten.store
Business ID: 3535664-8
Email: sales@jugbitten.com
1. General information
Jugbitten Oy sells products to adult consumers in Finland and internationally. All prices include Finnish VAT (25.5%) unless otherwise stated. We reserve the right to change prices and delivery terms. The terms in force at the time of the order apply to that order.
2. Ordering and formation of the contract
Products are ordered through the online store by adding them to the shopping cart and completing checkout. The customer is responsible for providing accurate information. The sales contract is concluded when Jugbitten Oy sends an order confirmation by email. If an order contains an obvious pricing, availability or other error, we will contact the customer before accepting the order.
3. Payment methods
Payments are processed securely through Stripe or PayPal. We accept major payment cards (Visa, Mastercard, etc.) and any other payment methods shown at checkout.
4. Delivery
Orders are delivered through Posti Group Oyj or Shipit.fi. The available delivery method is determined by the destination and may be delivery to a pick-up point or directly to the address.
Shipping costs are shown in the cart and at checkout and are determined by the applicable delivery zone.
Delivery times vary by product. The current estimate is shown on the product page before ordering. General estimates are:
- Watches: approximately 1–3 weeks
- Clothing made in batches: approximately 2–4 weeks after the order window closes
- Pre-order watches: approximately 3–8 weeks, depending on the production batch and manufacturing schedule
If several products are ordered at the same time, they will be shipped together whenever their estimated delivery times align. If the estimates differ by more than one week, the products may be shipped separately.
Prices for orders delivered within the EU include VAT. For orders delivered outside the EU, prices do not include destination-country customs duties, taxes or other import charges. Non-EU orders are shipped under DAP (Delivered At Place) terms, and the recipient is responsible for charges imposed by local authorities.
5. Delivery restrictions and uncollected shipments
We deliver to the countries and regions available for selection at checkout. We do not deliver to PO boxes or addresses that cannot be served by the carrier used for the shipment.
The customer must provide a complete and accurate delivery address and collect the shipment within the time specified by the carrier. Failure to collect a shipment does not by itself constitute a notice of withdrawal. If a shipment is returned because of an incomplete or incorrect address, inability to reach the recipient, or failure to collect it, the customer may be charged the reasonable actual costs of the return and any reshipment to the extent permitted by mandatory consumer law.
6. Right of withdrawal and returns
Consumer customers have the right to withdraw from a distance sales contract within 14 days of receiving the product without giving a reason. A clear notice of withdrawal must be sent before the deadline by email to sales@jugbitten.com. Return instructions will be provided in reply. Merely returning the product or failing to collect the shipment is not sufficient notice of withdrawal.
The notice must include the customer’s name and contact details, the order number, the product or products being cancelled, and an unambiguous statement that the customer is withdrawing from the contract. The following model may be used:
I hereby give notice that I withdraw from my contract for the following order: (product and order number). Product received on: (date). Name: (name). Contact details: (email and phone number). Date: (date).
The product must be sent back according to the return instructions no later than 14 days after the notice of withdrawal. The customer is responsible for the direct return shipping costs unless the product is defective, incorrect or otherwise agreed. We recommend using a tracked shipping method and retaining proof of postage.
The product may only be handled to the extent necessary to establish its nature, characteristics and functioning. The customer is liable for any diminished value caused by handling beyond this. The 14-day right of withdrawal applies to the standard physical products sold in the store. Any statutory exceptions are assessed under mandatory applicable law.
7. Refunds
We will reimburse payments received from the customer without undue delay and no later than 14 days after receiving the notice of withdrawal. We may withhold reimbursement until we have received the returned product or the customer provides evidence that it has been sent back. Our aim is to process the refund within five business days after the returned product has been received and inspected.
The refund is made using the same payment method used for the original transaction unless expressly agreed otherwise. Where required by law, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from a more expensive delivery method selected by the customer are not refunded. For partial returns, delivery costs are refunded only to the extent required by law.
8. Statutory liability for defects, complaints and warranty
Jugbitten Oy is liable for defects in goods in accordance with the statutory liability provisions of the Finnish Consumer Protection Act. Any commercial warranty is a voluntary additional benefit and does not restrict the consumer’s statutory rights.
If a product is lost, damaged, defective or incorrect, contact sales@jugbitten.com without undue delay and provide the order number, a description of the issue and, where relevant, photographs. In accordance with applicable law, a defect will primarily be remedied by repair or replacement where possible and reasonable. Other statutory remedies, such as a price reduction or cancellation of the sale, depend on the circumstances. The seller bears the reasonable return costs of a defective or incorrect product.
9. Force majeure
We are not responsible for delays caused by an event beyond our reasonable control, such as an official order, serious supply or transport disruption, labour dispute, natural disaster or another unforeseeable event outside our control. We will inform the customer of any material delay as soon as reasonably possible.
10. Complaints and dispute resolution
If there is a problem with an order, first contact Jugbitten Oy at sales@jugbitten.com so that the matter can be resolved through negotiation.
If a dispute between a consumer and Jugbitten Oy cannot be resolved, the consumer may contact the Finnish Consumer Advisory Services. The consumer may then refer the matter to the Finnish Consumer Disputes Board, which issues recommendations free of charge. Before referring the matter to the Board, the consumer should contact Consumer Advisory Services and submit a complaint to the company. Consumers residing in another EU country may also contact the European Consumer Centre in their country for assistance in cross-border disputes.
